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Privacy Policy

Your privacy is important to us. Here's how we handle your data.

DWEELLO Privacy Policy

Effective Date: April 24, 2026 | Last Updated: April 24, 2026


1. Introduction


Welcome to Dweello. Dweello is a Nigerian real estate directory platform that enables users to discover apartments across Nigeria by filtering listings by budget, location, and amenities, and to connect directly with verified real estate companies — without the hassle of calling random agents.


We are committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains what information we collect when you use our platform (website and/or mobile application), why we collect it, how we use and share it, and your rights under applicable law — including the Nigeria Data Protection Act, 2023 (NDPA) and the General Application and Implementation Directive (GAID) 2025.


By using Dweello, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.


2. Who We Are (Data Controller)


Dweello operates as the Data Controller for personal data collected through this platform.


Our contact details are:


  1. Company Name:
  2. Dweello Country:
  3. Nigeria Email: contact@dweello.com
  4. Website: www.dweello.com


For any privacy-related inquiries or requests, please contact us at the email address above.


3. Information We Collect


We collect the following categories of personal data:


3.1 Information You Provide Directly


  1. Full name
  2. Email address
  3. Phone number
  4. State and city of interest
  5. Budget range and apartment preferences (e.g. number of bedrooms, amenities)
  6. Messages or inquiries submitted to real estate companies via our platform
  7. Account credentials (if you create an account)


3.2 Information We Collect Automatically


When you use our platform, we automatically collect:


  1. IP address and device identifiers
  2. Browser type and operating system
  3. Pages visited, time spent, and clickstream data
  4. Search queries and filter selections on the platform
  5. Cookies and similar tracking technologies (see Section 8)


3.3 Information From Third Parties


  1. If you register or log in using a third-party service (e.g. Google), we may receive your name and email address from that provider, subject to their own privacy policies.
  2. Verified real estate companies listed on Dweello may provide us with business contact information for their representatives.


4. How We Use Your Information


We process your personal data only for specified, legitimate purposes, including:


  1. To provide and operate the Dweello platform and its features
  2. To connect you with verified real estate companies based on your search preferences
  3. To create and manage your user account
  4. To send you transactional communications (e.g. inquiry confirmations, account alerts)
  5. To send you promotional updates, newsletters, or property alerts — with your consent, and with an option to opt out at any time
  6. To improve our platform, personalise your experience, and conduct analytics
  7. To verify real estate companies listed on the platform
  8. To comply with our legal obligations under applicable Nigerian law
  9. To detect, investigate, and prevent fraudulent or unauthorised activity


5. Legal Basis for Processing


In accordance with the NDPA 2023, we process your personal data on the following lawful bases:


  1. Consent — where you have given us clear and specific consent (e.g. for marketing communications or cookies)
  2. Contractual necessity — where processing is required to provide the services you have requested
  3. Legal obligation — where we are required to process data to comply with applicable law
  4. Legitimate interests — where we have a genuine business reason to process data that is not overridden by your rights (e.g. platform security and fraud prevention)


6. How We Share Your Information


Dweello does not sell your personal data to third parties. We may share your data only in the following circumstances:


6.1 With Verified Real Estate Companies


When you submit an inquiry or request to connect with a real estate company on our platform, we share the relevant contact information and property preferences you have provided with that company so they can respond to your request.


6.2 With Service Providers


We engage trusted third-party service providers to support our operations, including:


  1. Cloud hosting and infrastructure providers
  2. Email and SMS communication platforms
  3. Analytics tools (e.g. Google Analytics)
  4. Payment processors (if applicable)


These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection law.


6.3 For Legal Compliance


We may disclose your data to law enforcement, regulatory authorities, or courts where required by Nigerian law or a valid legal process.


6.4 Business Transfers


In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to the same privacy protections.


7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and in compliance with applicable law.


Specifically:


  1. Account data is retained for the duration of your account and up to 12 months after deletion
  2. Inquiry and communication records are retained for up to 24 months
  3. Analytics and usage data is retained for up to 12 months
  4. Data required for legal or regulatory compliance is retained for such period as the law requires


After the applicable retention period, your data will be securely deleted or anonymized.


8. Cookies and Tracking Technologies


Dweello uses cookies and similar technologies to enhance your experience. Under Article 19 of the NDPC's GAID 2025, we obtain your explicit consent before placing any non-essential cookies on your device.


We use the following types of cookies:


  1. Strictly Necessary Cookies — required for the platform to function and cannot be switched off
  2. Analytics Cookies — help us understand how users interact with our platform (e.g. Google Analytics)
  3. Preference Cookies — remember your settings and search preferences
  4. Marketing Cookies — used to deliver relevant property alerts or promotions (only with your consent)


You can manage or withdraw cookie consent at any time through our Cookie Settings banner or your browser settings. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.


9. Data Security


We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.


These measures include:


  1. Encryption of data in transit (SSL/TLS) and at rest
  2. Access controls and role-based permissions for staff
  3. Regular security audits and vulnerability assessments
  4. Incident response and data breach notification procedures


In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify the Nigeria Data Protection Commission (NDPC) and, where required, affected individuals in accordance with the NDPA 2023.


10. Your Rights as a Data Subject


Under the NDPA 2023, you have the following rights with respect to your personal data:


  1. Right to Access — request a copy of the personal data we hold about you
  2. Right to Rectification — request correction of inaccurate or incomplete data
  3. Right to Erasure — request deletion of your personal data, subject to legal requirements
  4. Right to Restriction — request that we limit how we process your data in certain circumstances
  5. Right to Data Portability — request your data in a structured, machine-readable format
  6. Right to Object — object to processing based on legitimate interests or for direct marketing
  7. Right to Withdraw Consent — withdraw consent at any time where processing is based on consent
  8. Right to Lodge a Complaint — file a complaint with the Nigeria Data Protection Commission (NDPC) at www.ndpc.gov.ng


To exercise any of these rights, please contact us at contact@dweello.com. We will respond within 30 days in accordance with the NDPA 2023.


11. Children's Privacy


Dweello is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to delete such data.


12. Cross-Border Data Transfers


Some of our service providers may be located outside Nigeria. Where we transfer your personal data internationally, we do so in compliance with the NDPA 2023 and the NDPC's cross-border transfer requirements, ensuring that adequate safeguards are in place to protect your data.


13. Third-Party Links and Platforms


Our platform may contain links to third-party websites or services (including real estate company websites and social media pages). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before sharing any personal information.


14. Changes to This Privacy Policy


We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you via email or a prominent notice on our platform and update the "Last Updated" date at the top of this document.

Your continued use of Dweello after any changes constitutes your acceptance of the updated policy.


15. Contact Us


If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:


Dweello Privacy Team

Email: contact@dweello.com

Website: www.dweello.com


You also have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) if you believe your data has been mishandled:


Nigeria Data Protection Commission (NDPC)

Website: www.ndpc.gov.ng